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Your dental office manual is a key component in the overall structure of the practice. An effective manual clearly communicates your mission, values, policies and expectations, and consists of accurate and up to date policies, procedures, job descriptions and acknowledgements. It also acts as a training tool when onboarding new hires and reorienting current employees and establishes work rules and benchmarks for performance.
The employee handbook contains an abbreviated version of the manual with a focus on workplace policies, procedures, and rules. Along with the manual, the handbook helps to ensure compliance with legal requirements and prevents or, at a minimum, minimizes the risks associated with employment litigation, the defense of which can be costly and disruptive to any workplace. Because legal requirements often change and may be specific to the locality in which your practice is situated, it is important that knowledgeable counsel prepare, review, and update your manual and handbook on at least an annual basis.
Fultential Consulting’s dental office manual products and services provide owners and managers with the confidence and peace of mind that comes with knowing that your manual and handbook are legally compliant and accurately define the current performance and procedural expectations for your dental practice and team members.
By creating a framework for your practice and by defining employee expectations and responsibilities, your manual and handbook together provide a comprehensive resource for practice excellence. Not only does this help to ensure that team members work efficiently and collectively to deliver results, but it makes it easier to hold team members accountable for their actions and when significant deviations and disruptions occur.
You are not just providing a reference guide for your team members but a training tool for new employees, associates, and temporary employees. It also, very importantly, it is a tool of empowerment for practice owners and managers making it easier to hold the team and individual employees accountable for their behavior and performance.
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